Frequently Asked Questions


When will my order ship?

Express Post orders will typically leave the warehouse in 1-2 business days, while Standard Shipping orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You'll get a notification when your order has started its journey so you can track its progress.

For more information, please see the Shipping page.

When will my order arrive?

Please allow 2-5 business days for it to arrive. Most of our orders will ship with Australia Post's eParcel service, so you'll be able to track it once it leaves our warehouse, and that service will give you a more accurate estimate for when your order might arrive. If you need your order quickly, you can select Express Post at checkout, which will usually be delivered in 1-3 business days (depending on where in Australia it's going).

For more information, please see the Shipping page.

Can you leave my order at my door?

We now send all our Standard and Express Post parcels with Safe To Leave authority, so Australia Post can do contactless deliveries. If you'd prefer the security of a signature, you can change the setting on your delivery through the Shipping page.

AusPost app

Where do you ship to?

We are only able to ship to Australian addresses. Find more LAMY retailers around the world here.

What payments do you accept?

LAMY Australia accepts Credit Cards (Visa, Mastercard and AMEX), Paypal and AfterPay.

How long does it take to personalise a pen?

Each customised pen and notebook is created when you order, so this can add some extra shipping and handling time. We recommend allowing an extra 3-5 business days for your personalised order to be on its way to you.


How can I return an order?

If the item you ordered is not quite what you had in mind, contact the LAMY Australia support team to discuss a refund or exchange. For more information, please see the Returns page.


Which LAMY pen is right for me?

Ballpoint pens are best for quick notes, while rollerball and fountain pens offer a more graceful writing experience. Check out our Pen Guide for more information, to help you find the right pen to suit your needs.

Which nib is right for me?

Choosing a fountain pen nib can be confusing, especially if you're just starting out, so check out the Nib Guideto help find the right nib to suit you.

Where can I buy Lamy in Australia?

LAMY is available in stores all over the country – check out our Store Locator to help you find one near you. Or you can purchase genuine LAMY writing instruments right here, and have them shipped to your door.

Is LAMY ink waterproof?

Because it's a water-based formula, LAMY ink is not waterproof, but that can work to your advantage if you want to create a watercolour design without ink lines.

Care and maintenance

How do I refill my pen?

Refilling your LAMY pen is quite simple, but it can vary from model to model. Check out our How To Refill Your Pen guidesto keep your pen writing smoothly.

How do I clean my fountain pen?

Cleaning our fountain pen is a great way to keep it in premium condition. Follow the steps in our Fountain Pen Cleaning Guideto keep your ink flowing freely.

How do I store LAMY ink?

Store your ink in a cool, dry place out of direct sunlight. LAMY ink bottles are made of glass, which is a great storage vessel – just make sure the cap is securely closed when you put it away.

Why can't I open my pen?

Some parts of LAMY pens are reverse-threaded, which means you twist them the opposite direction to what you might be used to.

I'm having trouble with my pen

If your pen isn't working like it used to, have a look at our Care Tipsto bring it back to its best. If you've cleaned your pen and are still having trouble, contact our support team for advice.


How can I contact LAMY support?

Head to our Contact Uspage, and you can send us a question in seconds. Our support team will get back to you as soon as possible.